All Writing Prompts
B1 — Intermediateemail

Formal Complaint Email

Writing Task

You recently bought a product online (choose any product) and it arrived damaged. Write a formal email to the company's customer service department. Describe the problem, explain what you want them to do about it, and include your order details.

Target:150-200 words
Writing Tips
  • •Use a formal greeting: 'Dear Sir/Madam' or 'Dear Customer Service Team'
  • •State the purpose of your email clearly in the first sentence
  • •Be polite but firm - avoid aggressive language
  • •Include specific details: order number, date of purchase, product name
  • •End with a clear request and formal closing: 'Yours faithfully' or 'Kind regards'
Useful Vocabulary
complaintdamageddisappointedrefundreplacementorder numberpurchaseresolveinconvenienceI would appreciate
Suggested Structure
Formal greeting Reason for writing Details of the problem What you want them to do Polite closing

Your Writing

0 / 150-200 words

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