1Who Sells: Mariia Dolda, Sole Proprietor
The website mashaenglish.com and the MashaEnglish education service are operated by Mariia Dolda (known as Masha), a sole proprietor in British Columbia, Canada ("MashaEnglish", "we", "us", or "our"). MashaEnglish is the name used for this website and service; it is not described in these Terms as a corporation or as a registered trademark.
Mariia Dolda is the seller of everything you buy on mashaenglish.com, and the seller named on your website receipt. Purchases in the iPhone or iPad app are made through Apple's App Store: Apple processes the payment and issues the receipt, the seller shown there is the app's App Store developer account, and Apple's own App Store terms also apply to that payment. The service you receive is the same and is provided by Mariia Dolda (MashaEnglish). Card payments on the website are processed by Stripe on behalf of Mariia Dolda.
2Acceptance and Eligibility
These Terms form an agreement between you and Mariia Dolda when you access the website, create an account, purchase a product, book a lesson, or use a course or practice tool. If you do not agree, do not purchase or use the service. You must be legally able to enter this agreement. A parent or legal guardian must purchase and supervise use for anyone who cannot enter the agreement independently under the law that applies to them.
Age: you can use MashaEnglish on your own if you are 16 or older. Learners aged 13 to 15 may use it only with a parent's or legal guardian's consent, and purchases are made by the parent or guardian. MashaEnglish is not for children under 13. Private lessons with a learner under 18 need a parent's or guardian's agreement before the first lesson.
Your legal rights: nothing in these Terms limits the rights you have under consumer protection law that cannot be waived, including the BC Business Practices and Consumer Protection Act and the consumer laws of the place where you live.
3Educational Services
MashaEnglish provides private lessons with Masha, self-paced courses, original practice materials, quizzes, recordings, downloadable resources, AI-supported feedback, and related educational tools. The exact inclusions, access period, price, currency, and any individual support are those displayed on the applicable offer or checkout page at the time of purchase. Unless expressly included in that offer, a digital course does not include private tutoring, manual grading, immigration advice, employment services, or an official language assessment.
Private lessons with Masha are English language lessons (including lessons for learners preparing for exams such as CELPIP) that teach grammar, vocabulary, speaking, listening, reading and writing. They take place online by video call; see Private lessons below and the lesson policy.
4Independent Test Preparation and Trademark Notice
MashaEnglish is an independent education provider. It is not affiliated with, authorized by, sponsored by, approved by, or endorsed by Paragon Testing Enterprises, Prometric, the CELPIP test program, Immigration, Refugees and Citizenship Canada, or any government authority. CELPIP is a trademark of its respective owner and is used on this website only to identify the examination for which the independent preparation is intended.
In the same way, MashaEnglish is not affiliated with, authorized by or endorsed by the IELTS partners (the British Council, IDP IELTS and Cambridge University Press & Assessment). IELTS is a registered trademark of its owners and is used only to identify the examination.
Our prompts, questions, passages, diagrams, recordings, answer choices, explanations, model answers, and practice interfaces are independently created or properly licensed. They are not actual, leaked, or official CELPIP examination materials. Practice activities may follow publicly described test sections, task categories, timing, question counts, and common computer-based testing conventions so learners can rehearse relevant skills. Visual or functional similarity used for familiarization does not mean that a practice activity is official or that the official test will be identical.
5Scores, CLB Estimates, AI Feedback, and No Guaranteed Result
Any practice score, approximate Canadian Language Benchmark (CLB) level, criterion result, correction, recommendation, or AI-generated evaluation is an educational estimate based on the material submitted and the criteria described in the course. It is not an official CELPIP result, certificate, credential, immigration assessment, or guarantee of future performance. Only the authorized test provider can issue an official CELPIP score. Results may differ because of task difficulty, recording quality, incomplete evidence, test conditions, human judgment, technical limitations, or performance on the day of an examination.
AI tools: when you use AI practice you are talking to an automated system, not to Masha. AI output can be incomplete or incorrect, and it is not professional advice. You should review important feedback critically and contact a qualified professional for immigration, legal, medical, financial, or other regulated advice. MashaEnglish does not guarantee admission, employment, immigration status, a particular CLB or CELPIP result, or any other personal or professional outcome.
6Accounts and Access
You must provide accurate account information, keep login credentials confidential, and promptly report suspected unauthorized access. Access is personal and non-transferable: one account is for one learner. You may not share an account or a plan with other people, bypass access controls, exceed stated usage limits, or allow another person to submit work as you. We may suspend access to protect the service, investigate misuse, comply with law, or enforce these Terms. We will not remove paid access without a legitimate reason, subject to the refund and consumer-rights provisions below.
7Prices, Payments, Delivery, and Taxes
Prices, currency, billing frequency, and included services are shown before checkout. Prices are final: they include everything, and no tax is added at checkout. Card payments on the website are processed by Stripe; purchases in the iPhone or iPad app are processed by Apple through the App Store. We do not receive your complete payment-card number. A self-paced course is normally delivered to the MashaEnglish account used at checkout after successful payment confirmation. Contact hello@mashaenglish.com if access is not delivered or the purchase is attached to the wrong account.
8Before You Pay and Your Copy of This Agreement
Before you pay, the offer or checkout page shows what you buy, the total price and its currency, how often you are charged (once, monthly or yearly), how and when you get access, and a one-line summary of the refund rules, with a link to these Terms. Prices on this site are in US dollars (US$) unless another currency, such as Canadian dollars (CA$), is written next to the price; the checkout page always shows the exact amount and currency you pay. Prices are final: no tax is added at checkout.
These Terms are the agreement for every purchase. You can save or print this page at any time. After you pay, your plan, course or lesson credit and (for Membership) the renewal date appear in your account, and we email you a confirmation that ends with a short line about your purchase: what you bought, the total price and currency (and, for Membership, that it renews until you cancel), the date, the seller with address and email, and a link to the refund and cancellation rules in these Terms. Purchases in the iPhone or iPad app also get Apple's receipt. If you need another copy of these Terms or of your purchase details, write to hello@mashaenglish.com and we will send it.
If we do not give you the information or the copy of the agreement that the law requires, you may have a right to cancel under the BC Business Practices and Consumer Protection Act or the consumer law where you live.
9Automatic Renewal of Membership
- Membership renews automatically at the end of each billing period (every month or every year) at the price shown when you subscribed, until you cancel. The renewal date is shown on the Membership page.
- Cancel online at any time, with no need to contact us: on the Membership page (“Cancel renewal”), or, for plans bought in the app, in your Apple account under Settings → Subscriptions. Cancelling stops the next renewal; you keep your plan until the end of the period you paid for.
- Price changes: if the price of your plan goes up, we tell you by email at least 30 days before the new price applies, so you can cancel before it does.
- Your practice allowance refreshes every month, also on yearly plans. Unused monthly practice does not roll over.
10Refunds and Cancellations
We show the short version of these rules next to every buy button, before you pay. Refunds go back to the original payment method. A completed refund or a successful payment dispute (chargeback) removes the matching course access, plan or credits. If something went wrong, please contact us first: most problems are solved quickly. If you open a dispute with your card issuer, we may share the purchase record and your use of the product with Stripe and the card issuer to answer it. Nothing in this section limits any refund, cancellation or other consumer right that cannot lawfully be waived where you live.
- Digital courses (for example Small Talk, Interview English, English for Employment, Ready Sprint): if you have not started the course, you can ask for a full refund within 14 days of purchase. You start the course when you open a lesson, download the PDF guide or start an AI conversation that comes with the course. After that, the course is not refundable, except under “Technical problems” below.
- Buyers in the EU, EEA and UK: digital content normally comes with a 14-day right of withdrawal. At checkout we ask you to confirm: “I want access now and understand that I lose my right of withdrawal once I start the course.” Until you start, the right of withdrawal applies as usual.
- Monthly Membership (Light, Plus, Pro): a monthly subscription that renews until you cancel. You can cancel at any time on the Membership page and keep your plan until the end of the month you already paid for. A month that has started is not refunded, except where the law requires it.
- Yearly Membership (Plus Annual, Pro Annual): paid once a year, with the same allowance as the monthly plan, refreshed every month of the year. You get a full refund if you ask within 14 days of your first yearly payment or of a yearly renewal. After those 14 days, the remaining months are not refunded: cancelling stops the next renewal, and you keep your plan until the end of the year you paid for.
- Changing your plan: an upgrade starts right away and you pay only the difference for the rest of the current billing period. Moving from a monthly to a yearly plan also starts right away: you pay the yearly price minus the unused part of your current month. A change to a cheaper plan, or from yearly to monthly, starts at your next renewal. Monthly practice does not roll over. If the price of your plan goes up, we tell you by email at least 30 days before the new price applies, so you can cancel before it does.
- Intro offers: an intro price (for example “First year US$49.99, then US$69.99/year”) applies only to the first billing period shown with the offer, once per account; after that, the plan renews at its regular price until you cancel. The 14-day refund for yearly plans covers the amount you actually paid.
- App Store: plans bought in the iPhone or iPad app are billed by Apple. Apple handles cancellations and refunds under Apple's rules; ask Apple for a refund at reportaproblem.apple.com.
- Extra voice minutes (one-time top-up): if you have not used any of the minutes, you can ask for a refund within 14 days of purchase. Once you start using them, the top-up is not refundable.
- Technical problems: if a problem on our side stops you from using something you paid for, report it through the contact form (topic “Technical problem”) or to hello@mashaenglish.com. If we cannot fix it within 7 days of your report, you get a full refund of that purchase (for Membership: of the current month).
To ask for a refund, use the refund request form or write to hello@mashaenglish.com from the email you used at checkout.
11Private Lessons and Scheduled Services
Private lessons are English language lessons (including lessons for learners preparing for exams such as CELPIP) that teach grammar, vocabulary, speaking, listening, reading and writing. The full lesson rules (booking, payment and rescheduling) are on the lesson policy page. In short:
- Trial & Fit Call (US$10, 20 minutes): paid before you choose a time. A completed call is not refunded. If you continue with lessons, the US$10 is credited toward your first lesson or package.
- Single lesson (US$39, 50 minutes) and 8-lesson package (US$296): lessons are available after Masha confirms the fit. The 8-lesson package is valid for 2 months from purchase.
- Prices are final: they include everything, and no tax is added at checkout.
- If you cancel 24 hours or more before the lesson, you can reschedule free of charge, or the lesson stays on your account as credit for a later lesson. Lessons are not refunded in cash, except when Masha cancels.
- With less than 24 hours' notice, or if you do not come, the lesson counts as used, because the time was reserved for you.
- If you are late, the lesson still ends at the scheduled time. If you have not joined after 15 minutes, the lesson counts as used.
- If Masha cancels, you choose a new time or a full refund for that lesson.
- Lesson notes and progress: lessons are transcribed (with AI) to create your lesson notes and track your progress in your dashboard. This is part of the lesson service; if you do not want your lessons transcribed, tell Masha at any time. Recording (video or audio) is separate: Masha records a lesson only if you agreed to it, for example with the optional checkbox when you book. For a learner under 18, a parent or guardian decides. See the Privacy Policy.
12App Store Purchases
- The MashaEnglish iPhone and iPad app is licensed to you under Apple's Standard Licensed Application End User License Agreement, together with these Terms. If they conflict about the app licence, Apple's agreement applies.
- Mariia Dolda, not Apple, is responsible for the app and its content, support and any claims about it. Apple processes App Store payments, cancellations and refunds under Apple's own rules.
- Restore purchases: if you reinstall the app or use a new device, sign in and tap “Restore Apple purchases” in the app's store screen to get your plan back.
- A plan bought in the app is managed in your Apple account; a plan bought on the website is managed on the Membership page. Both give the same practice on the website and in the app.
13Your Work, Recordings, and AI Processing
You retain ownership of original answers, writing, and recordings you submit. You give MashaEnglish a limited, non-exclusive permission to store, reproduce, transmit, and process that material only as reasonably necessary to provide the requested course, feedback, account, security, and support functions. Some submissions may be processed by contracted technology or AI providers as described in our Privacy Policy. Do not submit confidential information or another person's personal information unless you have the right and consent to do so.
14Licence to Use Course Materials
Subject to payment and these Terms, MashaEnglish grants you a limited, personal, revocable, non-exclusive, non-transferable licence to use purchased course materials for your own learning. You may not copy, publish, sell, sublicense, share, upload, distribute, scrape, systematically download, remove rights notices from, or use the materials, question banks, recordings, feedback systems, or software to build a competing product or train a model, except where applicable law expressly permits the activity despite this restriction.
15MashaEnglish Intellectual Property
Except for user submissions and identified third-party material, the original course content, questions, explanations, graphics, recordings, website copy, software, and MashaEnglish branding are owned by Mariia Dolda or used under licence and are protected by applicable intellectual-property laws. No ownership transfers to you. Third-party names and marks remain the property of their respective owners.
16Acceptable Use
You must not use the service unlawfully; interfere with its security or operation; introduce malicious code; impersonate another person; submit infringing, deceptive, abusive, or harmful material; probe or reverse engineer restricted systems; automate access without written permission; or attempt to obtain another user's account, work, or personal information. Practice prompts and user submissions are content to be evaluated, not instructions that may override service security or assessment rules.
17Privacy and Electronic Communications
Our collection and handling of personal information are described in the Privacy Policy. Transactional messages needed to deliver an account, purchase, requested resource, security notice, or feedback are separate from optional marketing. Where consent is required, marketing messages are sent only under the applicable consent and include a way to unsubscribe.
18Availability and Changes
We work to keep the service available and course information accurate, but temporary interruptions, maintenance, corrections, and reasonable updates may occur. We may improve or replace activities while preserving the essential value of a purchased course. We will not materially remove a paid core feature without providing a reasonable substitute, remedy, or any remedy required by law.
19Third-Party Services and Links
The service may link to or rely on third-party payment, hosting, email, audio, analytics, and AI services. Their own terms and privacy practices may apply when you interact with them. A link to an official examination resource is provided for reference and does not imply affiliation or endorsement in either direction.
20Disclaimers and Limitation of Liability
To the maximum extent permitted by applicable law, the service is provided on an "as available" basis and without guarantees beyond those expressly stated in these Terms. MashaEnglish is not responsible for indirect, incidental, special, or consequential loss arising from use of the service, inability to use it, reliance on practice estimates, or third-party services. To the maximum extent permitted by law, total liability relating to a paid product will not exceed the amount you paid for that product during the twelve months before the event giving rise to the claim.
These exclusions do not apply where prohibited and do not exclude liability that cannot lawfully be excluded, including applicable statutory consumer protections. Nothing in these Terms limits rights or remedies that the law of your province, territory, state, or country makes non-waivable.
21Your Responsibility for Misuse
If you break these Terms or the law when you use MashaEnglish (for example by uploading someone else's work or personal information without permission), you are responsible for the claims and costs that result, to the extent the law allows. This does not apply to losses caused by our own fault, and it does not limit your rights as a consumer.
22Events Outside Our Control
We are not responsible for a delay or failure caused by events outside our reasonable control, such as internet, hosting or payment outages, illness, natural events or government action. If such an event stops a paid service for a long time, we will offer a new time, a reasonable substitute or a refund for the part you could not use.
23Termination
You may stop using the service at any time. We may suspend or terminate access for a material or repeated breach, fraud, unlawful conduct, security risk, non-payment, or abuse of another person's rights. Where reasonable, we will provide notice and an opportunity to correct the problem. Provisions concerning payment obligations, intellectual property, permitted processing, disclaimers, liability, and dispute rules survive termination where their nature requires it.
24Governing Law and Disputes
These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Subject to any non-waivable consumer right to bring a claim elsewhere, disputes will be submitted to the courts located in British Columbia. Before filing a claim, please contact hello@mashaenglish.com so we can try to resolve the issue informally.
25Changes, Severability, and Entire Agreement
We may update these Terms to reflect legal, security, technical, or service changes. The date above will be updated. If a change is significant and you have an account or an active plan, we tell you by email or on the site before it applies; the Terms that applied when you bought a product continue to apply to that purchase. Changes do not retroactively remove rights already earned under a completed purchase. If a provision is unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions continue. These Terms, the applicable offer shown before purchase, and the Privacy Policy form the agreement for the service unless a separate written agreement applies.
26Contact
Questions, access problems, refund requests, and legal notices may be sent to Mariia Dolda, sole proprietor, British Columbia, Canada, at hello@mashaenglish.com or through the contact form. We reply within the business week.
Mailing address for legal notices (MashaEnglish): Mariia Dolda, General Delivery, 349 West Georgia St, Vancouver, BC V6B 3P7, Canada.