The Situation
You're no longer just a participant — you're running the meeting. That means you're responsible for time, for making sure the right people speak, and for leaving the room with a decision. You may also need to present numbers that the group will base that decision on. At C1, the challenge is to be in control without being controlling.
Opening: Purpose, Agenda, Outcome
- Thanks, everyone. Let's get started — we've got 45 minutes.
- The aim of today's meeting is to decide whether we extend the pilot.
- We've got three items. First,... second,... and finally,...
- By the end, I'd like us to have a clear yes or no, and an owner for the next steps.
- Anna has kindly agreed to take notes.
Stating the desired outcome is what separates a strong chair from a weak one.
Managing the Discussion
Moving on
- I think we've covered that. Let's move on to the budget.
- In the interest of time, let's take the last two comments and then move on.
Handling digressions
- That's an important point, but it's a bit outside today's scope. Can we park it and pick it up next week?
- Let's take that offline. (= discuss it separately, after the meeting)
Handling dominant speakers
- Thanks, Greg — that's really useful. I'd like to hear from some others as well.
- Let me stop you there for a second, because I want to make sure we get to the other items.
Bringing in quiet participants
- Leila, you worked closely on this — what's your take?
- We haven't heard from the Montreal team yet. Any thoughts?
- I'd be interested in your perspective, Kofi.
Tip: ask quiet colleagues specific questions — they're easier to answer than "Any comments?"
Presenting Data Aloud
Spoken data needs more signposting and less detail than written data.
| Step | Phrase |
|---|---|
| Orient | This chart shows monthly sign-ups over the six-month pilot. |
| Headline | The key thing to notice is that sign-ups doubled after we added the free trial. |
| Detail | We went from around 400 a month to just over 800 by June. |
| Interpret | What this suggests is that price, not awareness, was the main barrier. |
| Caveat | One caveat: June is usually a strong month, so some of that may be seasonal. |
| Implication | So what this means for today's decision is... |
Rounding helps listeners: just over 800 is easier to hear than 813. Give the precise figure only if it matters.
Driving to a Decision
- It sounds like we're broadly in agreement that...
- Are there any strong objections to going ahead?
- Let's do a quick round — one sentence each: yes, no, or not yet?
- We don't have consensus, so here's what I propose:...
Closing
- Let me summarize what we've agreed.
- So, the action items are: Tomás will... by Friday; Leila will...
- Have I missed anything?
- I'll circulate the notes this afternoon. Thanks, everyone — good discussion.
Dialogue: A 45-Minute Decision Meeting (Key Moments)
Chair (Mira): Thanks, everyone. The aim today is to decide whether we extend the free-trial pilot to all regions. By the end, I'd like a clear decision and owners for the next steps. Tomás, can you walk us through the numbers? Tomás: Sure. This chart shows monthly sign-ups. The key thing to notice is that they doubled after the trial started — from around 400 to just over 800. One caveat: conversion to paid is lower, about 18% versus 25% before. Greg: That's exactly my concern. If conversion drops, we're just giving away free— Mira: Thanks, Greg, that's an important point, and I want to come back to it. First, I'd like to hear from Leila — you've been talking to the trial users. What's your take? Leila: Most of them say the trial helped them understand the product. The ones who didn't convert mostly said the price was the issue, not the product. Mira: That's useful. So what this suggests is that the trial works, but pricing may need a look. Are there any strong objections to extending the trial for three months while we review pricing? Greg: As long as we review conversion monthly, I'm OK with that. Mira: Great. So, action items: Tomás will set up a monthly conversion report; Leila will summarize the pricing feedback by the 15th; I'll brief the director. Have I missed anything? ... No? Thanks, everyone.
Tips
- Send the agenda in advance and state the outcome you need.
- Watch the clock aloud: "We've got ten minutes left."
- Neutral chairing: if you have a strong opinion, say so explicitly and let others speak first.
- On video calls, name people when you invite them — "Any thoughts?" to a screen of twelve faces gets silence.
Common Mistakes
- No clear outcome — the meeting ends with "Let's think about it."
- Reading every number on the slide instead of giving the headline.
- Letting one person dominate because interrupting feels rude.
- Forgetting owners and deadlines in the summary.
Your Turn: Practise Speaking
- Write and say an opening for a meeting you might run: aim, agenda, desired outcome.
- Describe a chart from the news aloud in six steps: orient, headline, detail, interpret, caveat, implication.
- Practise interrupting a "dominant speaker" politely and bringing in someone quiet.