The Situation
Your manager asks you to present a five-minute update at the team meeting, or you have to present a project in class. You know the content — the challenge is to guide your audience so they can follow easily. Listeners can't go back and re-read, so good presenters tell them where they are all the time.
The Structure
- Open — greet, purpose, outline
- Body — two or three points, clearly signposted
- Close — summary, key message, next steps
- Questions
Key Phrases
Opening
- Good morning, everyone. Thanks for having me.
- Today I'd like to give you a quick update on...
- The purpose of this presentation is to...
- I've divided my talk into three parts. First,... then,... and finally,...
- It'll take about five minutes, and there'll be time for questions at the end.
Moving between points (signposting)
- Let's start with...
- Moving on to the second point,...
- That brings me to...
- Now let's look at...
- Finally,...
Referring to slides and numbers
- As you can see on this slide,...
- This graph shows...
- If you look at the figures on the right,...
- The key number here is...
- Sales went up by 12% — that's the highest in two years.
Emphasizing
- The important thing to remember is...
- What this means for us is...
- I'd like to highlight...
Closing
- To sum up,...
- So, the key takeaway is...
- Our next steps are...
- Thank you for your attention. I'm happy to take any questions.
Handling questions
| Situation | Phrase |
|---|---|
| Good question | That's a great question. |
| Need to check the question | So, if I understand, you're asking whether...? |
| You don't know | I don't have that information right now, but I'll find out and get back to you. |
| Off-topic | That's a bit outside today's topic — can we discuss it after? |
| Checking | Does that answer your question? |
Model: A Four-Minute Team Update
"Good morning, everyone. Today I'd like to give you a quick update on the customer support pilot. I've divided it into three parts: what we did, what we found, and what we recommend.
Let's start with what we did. For six weeks, we added a live chat option on the website, available from 9 to 5.
Moving on to what we found. As you can see on this slide, chat now handles about 30% of all customer questions. The key number here is response time: it went down from four hours by email to under five minutes by chat. Customer satisfaction also went up by 12%.
That brings me to our recommendation. We'd like to extend chat to evenings, which means hiring two part-time agents.
So, to sum up: chat is faster, customers like it, and extending it would cost around $40,000 a year. Thank you — I'm happy to take any questions."
Dialogue: Questions After the Presentation
Director: Thanks, Nadia. How does that $40,000 compare to the savings? Nadia: That's a great question. Chat questions take about half the time of emails, so we estimate the team saves around 15 hours a week. I can send the detailed calculation after the meeting. Colleague: Did customers complain about anything? Nadia: A few said the chat window was hard to find on mobile. We're fixing that this month. Director: And what about weekends? Nadia: I don't have weekend data yet, but I'll find out and get back to you by Friday.
Tips
- Tell them what you'll tell them, tell them, then tell them what you told them. Repetition helps listeners.
- One idea per slide. Don't read your slides — talk about them.
- Slow down on numbers and repeat the most important one.
- Pause after key points. Silence feels long to you but helps your audience.
- Practise out loud at least twice, with a timer.
Common Mistakes
- "I will present you..." → I'll present to you... / I'd like to show you...
- "On this slide you can see..." repeated on every slide → vary it: This graph shows... / If you look at...
- "Sorry for my English" at the start → don't apologize; just begin confidently.
- Ending with "That's all." → close with a key message and Thank you.
Your Turn: Practise Speaking
- Prepare a three-minute update on something you know well (a project, your studies, a trip) using the open–body–close structure.
- Record it. Count how many signposting phrases you used — aim for at least four.
- Ask a friend to ask two questions, including one you can't answer, and practise the phrases.